Return and exchange policy

Processing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team. We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website. Also once the package is dispatched from our warehouse, its highly dependent on the courier partner, if any delays in delivery please stay patient.

If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.

Please allow 1-2 weeks post the date of return request for your exchange to be processed. If there are any possibilities of refund in case of damages in shipping, we will refund the amount in 5-7 days after receiving back the damaged product. In cases of orders from customers outside India, it is not possible to get the products back to our warehouse and in such cases, we will either try to refund you or send a new item without taking back the old item. However, since we are also a social organisation working to revive the craft of artisans, we would greatly appreciate that in such cases, you place orders for an additional item too so that the shipping charges incurred on reshipping the products don't hurt the economic health of our business and subsequently the artisans we work with.

P-TAL will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.
Our products fall under the custom free category in the US so there are no custome levied for customers ordering P-TAL products in the US. All regions other than the US will have customs levied as per actuals, to be paid by the customer at destination.

Send returns to this address:

Karshini Artysun Pvt. Ltd.
Plot No. 16
Industrial Area Phase-2
Panchkula, 134116